debate, arguing, listeningCommunication skills continually rank at the top of leadership competencies. When they are absent, it can be a glaring omission.

I recently experienced such a situation in which a person in authority demonstrated a total lack of listening skill, and that resulted in my feeling dismissed, angry, frustrated, and vindictive.

I tell that story in this episode of The Spirit of Leading.

You might say that I ran into a brick wall. Everything I said was blocked and just ricocheted back to me.

But I picked up some valuable lessons and insights about what it feels like to not be heard. Among them is, “A closed mind opens the door to anger and resentment.”

Alan Alda, listening, changeI also offer three takeaways every leader can use to improve her or his connections and relationships through more effective listening.

In a moment of reflection, I even offer a suggestion of how I could have approached the situation differently and, perhaps, I would have had a better chance of getting my own message across.

Along the way I discovered this interesting information about body language and listening. Check it out here.


Leadership, podcast, Garland McWatters, leadership development



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