I recently experienced such a situation in which a person in authority demonstrated a total lack of listening skill, and that resulted in my feeling dismissed, angry, frustrated, and vindictive.
I tell that story in this episode of The Spirit of Leading.
You might say that I ran into a brick wall. Everything I said was blocked and just ricocheted back to me.
But I picked up some valuable lessons and insights about what it feels like to not be heard. Among them is, “A closed mind opens the door to anger and resentment.”
In a moment of reflection, I even offer a suggestion of how I could have approached the situation differently and, perhaps, I would have had a better chance of getting my own message across.
Along the way I discovered this interesting information about body language and listening. Check it out here.